TERMS AND CONDITIONS

 

INTRODUCTION

These Terms and Conditions (“Terms”) shall apply to any transaction between Meticulo Australia (“Meticulo”, “we”, “us” or “our”) and its customers (“customer”, “you” or “your”), whether made online (“www.meticulo.com.au”) or at any Meticulo listed addresses or at the customer’s address, in the case of a home visit appointment.

We strive to give you a satisfying experience every time you visit one of our outfitters. Please note that by placing an order and/or making a purchase with us, you agree to the Terms set forth below:

PRICING, PROMOTION & CANCELLATIONS

 

Prices at meticulo.com.au and at any related web links (such as Facebook and Instagram) in Australia are displayed in AUD.

Meticulo reserves the right to change prices for products displayed at/on the Meticulo website at any time, and to correct errors that may inadvertently occur, including pricing and promotions, even after you have placed your order.

If you want to cancel or modify an order, please do so before we submit your invoice. You won’t be able to make any changes, modify or cancel an order after the invoice has been submitted. There shall be strictly no refunds of payments and deposits.

Promotional codes or coupons may not be combined, unless expressly stated by Meticulo. In case more than one promotional code or coupon has been used by a customer when placing an order, whether intentionally or not, Meticulo, at its sole discretion, reserves the right to: i) limit the number of the promotional codes or coupons applied to the order; or ii) cancel or modify the order.  All promotions and discounts at Meticulo on- and off-campus fittings shall be subject to these Terms as well as the promotion’s own terms and conditions. In case of conflict between these Terms and the promotion’s own terms and conditions, the latter shall apply.

ALTERATIONS, REMAKES & RETURNS

Meticulo believes that fit is the most important part of a good suit and we endeavor to produce suits of reasonable fit and merchantability. Should the suit or any other garment you ordered need alterations, please see your options below.

On the off chance that suits are unreasonably ill-fitting and require major adjustments, we will initiate complimentary alterations. These may include when suits produced severely lacked fabric in some areas such that wearing the suit is a challenge or when there is a gross amount of loose and unintended fabric. 

Instances where Meticulo may not be liable for alteration charges:

  1. The alteration changes required is less than or equal to 1.5cm - this is deemed a negligible change of a reasonably fitted suit.

  2. When the Meticulo product is fitted more than 30days from when the customer was notified that the products are ready for a fitting - the human body varies in size beyond our control and we are unable to provide the assurance for reasonable fit for a prolonged period of time.

If a customer with a reasonably fitted Meticulo product would like for minor alterations to be made, you can choose to either:

  1. Have them altered by us (subject to applicable charges) and we will put you in contact with our local alterer or

  2. Go to your favourite spot to get your suit altered on your own.

Definitions:

"Reasonable Fit" - You will be able to fit into this set of suit and have some degree of mobility. To ensure you look sharp however, we have instructed our master tailor to build a suit that is slim cut. As a result, you may therefore expect the suit to be slightly tight at some areas. Do let our outfitters know during the measurement session if you would prefer a classic fit instead.

"Merchantability" - Suits will be wearable and of good enough quality for it to be sold.

If a tailor deems the order unalterable, we will make you a new suit from scratch. This will take approximately 2-3 weeks for your new suit to be ready.

Meticulo reserves the right to deny remake requests in the following circumstances:

  1. When alterations can be completed locally

  2. When a local tailor has already altered the garment

  3. When the remake request is not related to any fit issues with the garment, other than quality or manufacturing issues

  4. When the remake request is based on customization changes or errors/mistakes at the time of placing your order, other than mistakes or errors made by Meticulo at the time of producing your garments

  5. When garments have been damaged by improper care, misuse and/or abuse

  6. Any other circumstance, which Meticulo in its sole discretion may deem that a remake is not warranted.

Meticulo will only remake the non-fitting or damaged item from an order, for example: If you order a suit and the jacket needs to be remade, but the pants fit perfectly or need minor alterations, Meticulo will only remake the jacket and you may keep the original pants from your order. Meticulo will remake any items using the same fabric as your original order.

FINAL PROVISIONS

The present Terms and Conditions may be modified, amended and/or substituted anytime by Meticulo at its sole discretion, with or without prior notice. For this reason, we encourage you to review these Terms whenever you visit any of our outfitters. Your use of Meticulo.com.au, as well as any transaction made with any of our outfitters, will signify your agreement to these Terms. The most recent Terms posted on Meticulo.com.au or available at any of our related websites will be binding on you and Meticulo.

You agree to indemnify, defend and hold harmless Meticulo and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of either: (i) your transactions with Meticulo; (iii) your use of any Meticulo service(s) or product(s); (iii) your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Meticulo, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

You hereby release, waive and discharge any and all claims of damage, loss or causes of action which you or any of your representatives, heirs, next of kin or assignees may have or which may hereinafter accrue to such persons against Meticulo, its agents and representatives as a result of your transactions with Meticulo.

Terms & Conditions published and last updated: 10 August 2017.